Shipping policy
SHIPPING COSTS
Germany: €4.99 (free shipping on orders over €55)
Switzerland*: from €15 (free shipping on orders over €75)
IMPORTS INTO NON-EU COUNTRIES
When shipping to countries outside the EU (e.g. Switzerland), customs duties may be charged to the recipient. Please contact the relevant customs authority for further information.
Any additional customs duties are not included in our shipping costs. Please note that customs duties are charged per parcel and not per order. We make every effort to pack orders as efficiently as possible. However, due to weight restrictions per parcel, larger orders may need to be split into several parcels.
RETURNS
You may return unused goods to us within 14 days. The cost of returning the goods is borne by the buyer. By doing so, we aim to encourage awareness of shipping distances and help reduce unnecessary returns.
If you would like to return your order to us, please note the following:
1. Print out the return form
Please complete the return form and include it with your return so that we can identify and process your shipment.
WITHDRAWAL FORM
To:
LEJA STUDIO
Gänswaldweg 14
70186 Stuttgart
Germany
Email: hello@leja-studio.de
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ()
Ordered on () ____________ / received on () ____________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as applicable
2. Packaging and condition of the goods
Please pack the items carefully to avoid damage during transport. Ideally, use the parcel and packaging materials you received from us.
Please make sure that returned items are unused and in their original condition so that we can refund the full purchase price. Items returned to us damaged or used cannot be refunded.
3. Postage for returns
Please ensure that your return is sufficiently stamped. For parcels returned without sufficient postage or sent carriage forward, the €15 penalty fee charged by DHL will be deducted from the refund amount.
We also recommend using an insured shipping service. This allows you to track your return and ensures that your shipment is covered by your shipping provider in the event of loss.
If you paid via PayPal, you can have your return shipping costs reimbursed by PayPal up to 12 times per year. You can find all information here:
https://www.paypal.com/de/webapps/mpp/refunded-returns
The return address is:
LEJA STUDIO
Gänswaldweg 14
70186 Stuttgart
Germany
Once your return has arrived and has been processed, you will receive a confirmation email. The refund for the returned items will be issued within 14 working days after the confirmation email has been sent, using the same payment method you used for your purchase.